Privacy Policy

The personal data we collect and process may include, but is not limited to:

1. Information provided during registration: This includes your full name, date of birth, email address, phone number, and any subsequent data submitted via the website or email.
2. Communication records: Correspondence between you and the company through various channels, such as email, chat, or other communication methods.
3. Transaction history: A complete record of all transactions linked to your account, whether completed on the website or via other communication methods.
4. Login and connection details: This includes traffic data, GeoIP location, browser/device type, network logs, activity logs, and other relevant data stored in our system.
5. Verification documents: We may request documentation to verify your account, deposits, withdrawals, and to perform anti-fraud checks, including scanned copies of passports, payment receipts, bank statements, and other required documents, either independently or as mandated by law.
6. Customer feedback: Participation in surveys or other feedback activities conducted periodically.

We process your personal data for the following specific purposes to effectively provide our services:

1. Transaction Processing: Managing your bets and financial transactions, including payments made via credit card and online payment systems.
2. Service Provision: Delivering gaming services and any other requested features on the website.
3. Customer Support: Assisting you with account setup, management, and any support-related inquiries.
4. Verification: Performing identity checks and other necessary verification processes to ensure account security.
5. Marketing Communications: Sending promotional materials and advertisements from our business partners and affiliates, based on your explicit consent.
6. Legal Compliance: Ensuring compliance with legal obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
7. Transaction Monitoring: Investigating transactions to detect fraudulent activity, delays, money laundering, or any other unlawful activities.
8. Market Analysis: Analyzing market trends and customer needs to improve service delivery. Participation in surveys is optional, and you may opt-out at any time.
9. Research and Statistics: Conducting research and statistical analysis of aggregated data to enhance the overall user experience.

We may use your personal data, including your email address and phone number, to send marketing communications related to our products, services, promotions, as well as those of our business partners and software providers. If you no longer wish to receive these communications, you can opt out at any time by contacting our customer support team via email.

Additionally, by accepting a prize in a contest, you consent to the use of your name and/or nickname for promotional purposes, without further compensation, unless prohibited by law.

We collect personal data only with your consent and knowledge. However, we may automatically collect certain information when you interact with our services. Additionally, we may obtain data from online vendors and service providers, including fraud prevention agencies. Third-party services may also be used to process your online transactions and manage game content.

Rest assured, your personal data is securely processed in accordance with our Privacy Policy. We will only share your information with third parties as outlined in this policy and ensure that any third-party service providers comply with stringent safeguards to protect your data.

Non-commercial Disclosure: We do not sell or rent your personal data. However, we may disclose it if required by law, a court order, or other legal processes.

Protective Disclosure: Your personal data may be shared with regulatory bodies or law enforcement agencies if necessary to protect the legitimate interests of the company, its customers, or third parties.

Circumstances for Disclosure: Personal data may be shared with third parties in the following situations:

• Legal Requirements: If disclosure is mandated by law.
• Payment Processing: To facilitate payment transactions with payment system operators, in line with their privacy policies (e.g., Wirecard Bank AG).
• Regulatory Compliance: To comply with our legal and regulatory obligations to licensing and regulatory authorities in various jurisdictions.
• Fraud Prevention: To investigate fraud or respond to governmental requests, if necessary to protect the company, its players, or third parties.
• Marketing Operations: With marketing service providers who need the data to perform their services.
• Explicit Consent: To any third party with your prior explicit consent.
• Third-Party Services: For processing data through third-party service providers that support website operations, such as hosting, management, marketing, analytics, improvements, and email newsletters.
• Social Networking Features: Our website may contain third-party social media features (e.g., share or like buttons), which are governed by their respective privacy policies.
• Corporate Changes: In the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred as part of the transaction. We will notify players via email prior to such a transfer to ensure transparency under our Privacy Policy.
• External Links: Our website may contain links to third-party websites, which are not operated by us. We are not responsible for the privacy practices or content of these external sites.

This approach ensures that all handling and transfer of personal data comply with applicable data protection laws, maintaining transparency and security throughout the process.

Both you and the Casino have the right to terminate your account at any time, as outlined in our Terms and Conditions. Once your account is deleted, we are required to retain your personal data in accordance with legal obligations. This data is kept solely for the purpose of assisting competent authorities in investigations related to financial matters, tax compliance, fraud, money laundering, or other criminal activities.

Please note that, in accordance with anti-money laundering regulations in the European Union's licensing jurisdictions, we are required to retain players' personal data for the duration of their account activity and for at least five years after the player’s last transaction or account closure. As a result, any requests for data deletion will not be processed until this retention period has passed.

When your account is closed, your personal data will be securely retained as required by law, and it will only be accessed if necessary by competent authorities investigating financial, tax, fraud, money laundering, or other illegal activities.

We are committed to maintaining the highest standards of data protection throughout the collection and processing of your personal data to manage your account. We take all reasonable measures to ensure that your personal data is safeguarded and treated with the utmost respect for your privacy, in compliance with best practices and applicable regulations.

While visiting our website, certain data such as your browser type, IP address, and the referring website is automatically collected. This data is gathered in partnership with our platform providers and partners, who may also provide us with demographic and interest data about our visitors.

We use cookies and similar tracking technologies to collect essential data that enhances both your website experience and our customer service. The types of cookies we use include:

• Required Cookies: These are necessary for basic site functionality, such as logging into personal accounts.
• Functional Cookies: These help us analyze how users interact with the website, including tracking preferences like session keys, language, and regional choices to improve user experience.
• Advertising Cookies: These cookies are used to evaluate the effectiveness of our content marketing. Managed by our partners, they monitor visitor activities and measure the performance of our advertising campaigns.

Please note that while we do not share your personal information, such as your name or email address, with affiliates (except through advertising cookies), your data may be combined with other information held by service providers, subject to their respective privacy policies.

Additionally, several third-party services place cookies on our website to enhance navigation, track user activities, assess website performance, and evaluate the effectiveness of our advertising campaigns.

Most web browsers accept cookies by default, but you have the option to modify your browser settings to block or delete cookies. However, blocking or deleting cookies may limit your access to certain sections of our website. We generally recommend keeping cookies enabled for full functionality of the site.